Apr 23, 2025 • Jubina Prabhakaran
Documenting the potential consequences of decisions is an important part of employee training and cu...
Apr 15, 2025 • Jubina Prabhakaran
Customers need banking processes to complete transactions quickly with no interruptions while avoidi...
Apr 8, 2025 • Jubina Prabhakaran
Does your insurance company still rely on legacy systems If yes, you are probably facing challenges...
Mar 21, 2025 • Jubina Prabhakaran
AI is making waves, and it’s already significantly affected the call center. When battling agains...
Mar 19, 2025 • Jubina Prabhakaran
A centralized knowledge base is a single source of truth, not just a convenience but a strategic nec...
Mar 17, 2025 • Jubina Prabhakaran
Do you want to improve first-call resolution for your call center Are you looking for best practices...
Feb 18, 2025 • Jubina Prabhakaran
Do you want to improve your call center quality assurance process Looking to put call center quality...
Feb 7, 2025 • Jubina Prabhakaran
Do you want to create a Quality manual or improve your existing one Every organization must commit ...
Feb 4, 2025 • Jubina Prabhakaran
Creating a knowledge base isn’t a set it and forget it, one-time activity. Sure, it’s exciting w...
Jan 15, 2025 • Jubina Prabhakaran
If you sent someone on a journey, you wouldn’t send them off without a map, right Well, that’s ...